Dear customers,

Your safety has always been our number one priority. As such, we will be taking the necessary precautions to protect our clients and team members. Until further notice, our waiting room and facility restrooms are closed to customers and vendors.

We will continue to offer No-Contact Service including Vehicle Drop-Off and Complimentary Vehicle Pick-Up (within 15 miles). Read below to see how they work.

Your safety has always been our first priority and the Star Motors team will do everything we can to continue to provide quality service to our amazing clients. We apologize for any inconvenience.

Please don’t hesitate to reach out to us with any questions you may have. Your service advisor will work with you to set up the best possible option for the work to be taken care of. We’re here to help!

Thank you for your trust in us,

The Star Motors Team.

How to schedule No-Contact Service

We are happy to continue to pick up and drop off your vehicles for service. All you have to do is call 949-539-0494 or schedule an appointment through our website https://starmotorseuro.com/schedule-a-visit/ and leave us a pick-up request in the comments field.

If you choose to drop off your vehicle during business hours, place your keys in our secure night drop box to the right of our office door. Please call us when you arrive so we know your vehicle is here. As a paperless shop, your repair orders, estimates and invoices are all online through our shop management system. We accept payments over the phone and a remote pay link sent via text and email to avoid person-to-person contact.

You may drop your vehicle off after hours at your convenience, day or night. We have designated Star Motors client parking in the front lot near our office door and a secure night drop box for your keys. We will call you by 8:00 am to let you know we have your keys in hand. For vehicles dropped off over the weekend we will call by 8:00 am on the next business day. It’s that easy!

We have also enhanced our key drop system to include a key locker next to the night drop box so that when you come to pick up your vehicle the keys will be even more secure. Upon check out we will give you the locker number and the combination.

We are still committed to taking every precaution to ensure the health and safety of our staff and clients. We are continuing to disinfect and sanitize our facility as well as high-touch areas in your vehicles. Here is a link to our YouTube Channel with a few short videos highlighting our vehicle cleaning processes. https://www.youtube.com/channel/UCwownsjGryKTbDK6O37F9Tw

EMPLOYEE PROTECTION

Our employees are wearing protective gear including a 3-layer mask and sterile nitrile gloves.

EMPLOYEE SANITATION

All employees must wash their hands for 20+ seconds before beginning a new job and periodically throughout the day.

SHOP SANITATION

Common surfaces throughout the shop are cleaned throughout the day and a professional team comes in periodically for disinfection.

WELLNESS CHECKS

Every employee is screened for health concerns each morning. Employees with symptoms are required to stay home and quarantine.

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